Reversed Parts sent in error

Dear customers,

I've received a number of emails from a small group of customers saying they have received their parts but it appears to be reversed and is not fitting correctly.

This is due to a picking error during a particularly high volume period. I squarely take ownership of this and it is one of the teething issues of running a rapidly growing business solo. The part that some of you have received is part of an early development batch that helped develop the final product, in retrospect I should have destroyed these and not allowed them to be picked by accident.

I assure all and every customer affected that this error will be rectified and a new replacement part will be dispatched at no cost. I apologise for the oversight and not thoroughly checking each and every order as it went out.

I can appreciate the frustration for many who have been waiting some time, only be disappointed to receive the wrong order.

Best,
Tubs