Shipping Policy
Last updated: 17th October, 2024
Thank you for shopping at Tubs. This page lists our Shipping Policy, including processing, shipping times and duties for our products.
Processing Times
Orders received before 2pm BST on a business day will be processed on the same day. The only exceptions are days which fall on a weekend or national holiday. In those cases, your order will be processed on the next eligible day.
Transit Times
Below is the estimated transit time for your order based on the shipping destination.
| Region | Estimated Transit Time (calendar days) |
| Australia and New Zealand | 7-14 days |
| United States of America, Mexico and Canada | 7-12 days |
| United Kingdom | 1-3 days |
| Europe and the Middle East | 5-7 days |
| Asia | 7-14 days |
| Africa | 12-21 days |
The above times are estimates based on average transit times using Royal Mail Tracked services. True delivery times can be influenced by a variety of factors, including remote addresses, weather, and seasonal demand (especially during the Christmas holiday period).
Delivery Delays
Please note that the above times are an estimate. Tubs cannot be responsible for delays which are out of our control, including those caused by third-party carriers. However, we will take reasonable actions to ensure your parcel is delivered in a reasonable timeframe. This includes working with the carriers to identify & rectify mistakes and, if necessary, replacing damaged or lost shipments.
Damaged and Lost Items
Tubs is responsible for the shipping & handling of your order until it safely reaches your shipping address. Due to the nature of third-party carriers, occasional delivery mistakes or damage can occur. Tubs will take all reasonable actions to hold third parties responsible for lost items. Failing this, we will replace damaged or lost shipments.
Customs, Duties and Taxes
Rates are based on current trade agreements and general duty structures
| Destination | Duty Rate | VAT/GST | Notes |
|---|---|---|---|
| EU | 0% | Varies | Duty-free with proof of origin under UK-EU TCA. |
| US | 5–6.5% | N/A | State-specific sales tax may apply. |
| UAE | 5% | 5% | CIF method used for duty calculation. |
| Australia | 0% | 10% | Duty-free under AUKFTA with proof of origin. |
| New Zealand | 0% | 15% | Duty-free under UK-NZ FTA with proof of origin. |
| Taiwan | 5–7% | 5% | CIF method used for duty and tax calculation. |
Tubs makes its best effort to minimise all import taxes, duties and tariffs on all purchases made from any location worldwide. On the other hand, we do not charge import tax or duties at checkout nor do we have direct relationships with every customs office and their requirements may change from time to time. Therefore, we cannot guarantee that there will be no additional charges. We appreciate your understanding and usually it is more cost effective to calculate any import taxes upon delivery.
Limitations
This Shipping Policy remains subject to applicable laws and contractual rights. In the event of any conflict between this policy and applicable laws or contractual obligations, the applicable laws or contractual rights shall prevail.
Frequently Asked Questions
What are the mounts made from?
The mounts are made from PA12 nylon, a robust thermoplastic known for its excellent mechanical properties. Each mount is precision-engineered to ensure strength, accuracy, and resistance to temperature and chemicals, making it ready to withstand vibrations, high wind speeds, and rugged terrain.
Are helmets or intercoms included?
We only supply the mounting product.
How long is the warranty?
Tubs Jackson 1-Year Limited Warranty
We stand behind the quality of our products and offer a 1-year limited warranty from the date of purchase.
What is Covered
This warranty covers defects in materials and workmanship under normal use. If your Tubs Jackson product is found to be defective within the warranty period, we will repair or replace the product at our discretion, free of charge.
This warranty does not cover:
- Damage caused by misuse, abuse, or accidents
- Normal wear and tear, including scratches, scuffs, or discolouration
- Modifications or repairs made by anyone other than Tubs Jackson or an authorised service provider
- Damage due to exposure to extreme conditions, such as excessive heat, cold, or chemicals beyond the product’s design specifications
How to Make a claim
To make a warranty claim, please contact our customer service team at info@atcstudio.co.uk with your proof of purchase and a description of the issue. We may require you to return the product for inspection.
Where do you ship to?
Currently, we ship Tubs Jackson products to almost every country. Enter your shipping address on the checkout page to see shipping quotes. If you receive an error message, it means we cannot ship to your country. Please email us at info@atcstudio.co.uk if you have any questions.
Please note, we are not responsible for any duties or taxes incurred upon receiving your shipment. Canadian customers will only need to pay taxes, while customers in other countries may be subject to duties, taxes, and/or brokerage fees.
For more details on our shipping options, please see our Shipping Policy.
Where do the products ship from?
All products are designed and manufactured in London, UK at Tubs HQ.
- All orders ship from Tubs HQ in London, UK.
- Orders outside the UK may be subject to import duties and taxes upon arrival. Please check with your local government for information about import taxes.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. Shipping costs are calculated at checkout. UK orders are always free.
How long will it take to receive my order?
Delivery times vary by location. UK orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. Shipping guide for more.
Can I change or cancel my order after it’s been placed?
Once an order has been placed, we work quickly to process it. Contact us as soon as possible if you need to make changes, and we’ll do our best to assist you.
The Tubs Private Jet leaves on Tuesday and Friday at 5pm for deliveries so you have until this deadline to cancel your order depending on when you ordered.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely.
What is your returns policy?
We accept returns within 30 days of delivery for unused, undamaged products in their original packaging.
Who is Tubs?
He's the boss
