Hello everyone,
Firstly, I’d like to extend a heartfelt thank you to each of you for your incredible patience. I know you have been waiting a long time for your order, and I acknowledge that my communication regarding your order status has not been as prompt as it should have been.
As many of you know, I have developed these products myself and have been working very closely with a manufacturing team to bring them to life. Unfortunately, this partnership has encountered some teething issues that have led to delays. I take full responsibility for these mistakes and understand the frustration that comes with not receiving an order that you have paid for.
One of the biggest challenges has been ensuring that every product meets the high quality standards that I uphold. Regrettably, I have had to withhold many orders because they simply did not meet these standards. Most recently, a batch that arrived on the 19th was largely compromised by low-quality parts. I understand how deeply frustrating this is for you, and I want you to know that I am taking decisive action to resolve these issues.
To ensure this doesn’t happen again, I am moving our manufacturing to a more experienced team. While this transition will safeguard against future delays and quality issues, it will unfortunately add an additional two weeks to the delivery time of your orders.
I understand that this extended wait may be too long for some of you. If you prefer not to wait, I will gladly return your money in full and offer my sincere apologies. However, if you are willing to wait a bit longer, I am truly grateful for your support and understanding. Your patience and passion for motorcycles mean the world to me and are what drive me to continually improve.
Thank you once again for your patience and support.
Warm regards,
Tubs Jackson
Firstly, I’d like to extend a heartfelt thank you to each of you for your incredible patience. I know you have been waiting a long time for your order, and I acknowledge that my communication regarding your order status has not been as prompt as it should have been.
As many of you know, I have developed these products myself and have been working very closely with a manufacturing team to bring them to life. Unfortunately, this partnership has encountered some teething issues that have led to delays. I take full responsibility for these mistakes and understand the frustration that comes with not receiving an order that you have paid for.
One of the biggest challenges has been ensuring that every product meets the high quality standards that I uphold. Regrettably, I have had to withhold many orders because they simply did not meet these standards. Most recently, a batch that arrived on the 19th was largely compromised by low-quality parts. I understand how deeply frustrating this is for you, and I want you to know that I am taking decisive action to resolve these issues.
To ensure this doesn’t happen again, I am moving our manufacturing to a more experienced team. While this transition will safeguard against future delays and quality issues, it will unfortunately add an additional two weeks to the delivery time of your orders.
I understand that this extended wait may be too long for some of you. If you prefer not to wait, I will gladly return your money in full and offer my sincere apologies. However, if you are willing to wait a bit longer, I am truly grateful for your support and understanding. Your patience and passion for motorcycles mean the world to me and are what drive me to continually improve.
Thank you once again for your patience and support.
Warm regards,
Tubs Jackson
Exciting News: New Batch Ready to Ship on July 7th